Terms & Conditions

1. Introduction and Acceptance

These Terms and Conditions ("Terms") govern your use of the website located at leticiacopty.site ("Site") and your engagement of any services provided by Leticia & Co Pty Ltd (ABN 98 675 602 150 / ACN 675 602 150) ("Leticia & Co", "we", "us", or "our").

By accessing our Site, engaging our services, or signing a service retainer, you ("you" or "Client") agree to be bound by these Terms. If you do not agree, please do not use our Site or engage our services.

These Terms are governed by the laws of Victoria and the Commonwealth of Australia, including the Competition and Consumer Act 2010 (Cth) (incorporating the Australian Consumer Law), the Australian Consumer Law and Fair Trading Act 2012 (Vic), and the Privacy Act 1988 (Cth).

2. Company Details

• Company Name: Leticia & Co Pty Ltd
• ABN: 98 675 602 150
• ACN: 675 602 150
• Address: Victoria 3030, Australia
• Email: ceo@leticiacopty.site
• Website: leticiacopty.site

3. Website Use

You may access and use the Site for lawful personal or business purposes in accordance with these Terms. You must not:

• Use the Site in any manner that breaches any applicable Australian law or regulation
• Transmit unlawful, harmful, defamatory, obscene, or otherwise objectionable content
• Attempt to gain unauthorised access to any part of the Site or its related systems
• Use automated tools (scrapers, bots, crawlers) without our prior written consent
• Reproduce, distribute, or commercially exploit content from the Site without our permission

4. Our Services

Leticia & Co provides personal styling, wardrobe curation, executive presence, occasion styling, lifestyle advisory, and brand consultancy services. The scope, deliverables, timelines, and fees for each engagement will be confirmed in a written engagement agreement or service proposal.

Our services are creative and advisory in nature. Recommendations around style, dressing, and brand strategy are professional opinions informed by experience — outcomes depend on many factors including client participation, market conditions, and external third parties.

Nothing on this Site or within our services constitutes legal, financial, medical, or psychological advice.

5. Engagements, Fees and Payment

All engagements are subject to acceptance by Leticia & Co and the availability of our atelier. Service fees are confirmed in a written engagement agreement or proposal.

• All fees are quoted in Australian Dollars (AUD)
• GST is applied in accordance with the A New Tax System (Goods and Services Tax) Act 1999 (Cth); tax invoices will be provided as required
• A non-refundable booking deposit (typically 50%) is payable to confirm the engagement
• Remaining fees are payable within 14 calendar days of the final invoice unless otherwise agreed
• Late payments may attract interest at the rate prescribed by the Penalty Interest Rates Act 1983 (Vic)
• Additional out-of-pocket expenses (tailoring, travel, couriers) are on-charged at cost and confirmed in advance

6. Cancellation and Rescheduling

We understand life shifts. You may reschedule a booked session with at least 7 days' written notice at no cost. With less than 7 days' notice, a rescheduling fee may apply. Non-attendance without prior notice may result in forfeiture of the booking deposit.

We reserve the right to reschedule sessions due to illness, emergency, or other unavoidable circumstances, with the nearest available alternative date offered.

7. Purchased Goods

Where we source or procure clothing, accessories, or other items on your behalf:

• Risk in the items passes to you on delivery or handover
• Title passes once full payment (including out-of-pocket disbursements) is received
• Returns and refunds from third-party retailers are governed by the retailer's own terms
• You must notify us of any damage, shortages, or defects within 48 hours of receipt

8. Intellectual Property

All intellectual property rights in the content of the Site, our brand, editorial materials, style methodology, mood boards, and advisory deliverables — including text, graphics, photographs, and software — are owned by or licensed to Leticia & Co.

On full payment for a bespoke engagement, you receive a non-exclusive, non-transferable licence to use the deliverables for your personal or internal business use. Retention of commercially sensitive information provided by label clients is governed by separate confidentiality undertakings in each engagement agreement.

9. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Australian Consumer Law (ACL) (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) that cannot be lawfully excluded or limited.

Where our services are supplied to a consumer under the ACL, you may be entitled to consumer guarantees including that services are provided with due care and skill, fit for purpose, and supplied within a reasonable time.

To the extent permitted by law, our liability for a breach of a non-excludable consumer guarantee is limited (at our election) to:

• In the case of goods: replacement, repair, or payment of the cost of replacement or repair
• In the case of services: resupply of the services or payment of the cost of resupply

10. Limitation of Liability

Subject to clause 9 and to the fullest extent permitted by law:

• We are not liable for any indirect, incidental, special, consequential, or punitive loss or damage arising from your use of the Site or our services, including loss of profits, revenue, data, goodwill, or commercial opportunity
• Our total aggregate liability for any claim arising out of or in connection with these Terms or any engagement shall not exceed the total amount paid by you in the 12 months preceding the event giving rise to the claim

11. Indemnity

You agree to indemnify, defend, and hold harmless Leticia & Co, its directors, officers, employees, and contractors from any claims, losses, damages, costs, or expenses (including reasonable legal fees) arising from:

• Your breach of these Terms
• Your breach of any applicable law or third-party rights
• Any content or information you provide to us (including label briefs) that is false, misleading, or infringes third-party rights
• Your use (or misuse) of deliverables, mood boards, and strategy documents we provide

12. Confidentiality

Each party agrees to keep confidential all non-public information received from the other party in connection with an engagement — including, without limitation, client style notes, commercial plans, supplier arrangements, and price lists — and to use such information only for the purposes of that engagement. This obligation survives termination for a period of 3 years and does not apply to information that is or becomes publicly known other than through breach of this clause.

13. Termination

Either party may terminate an engagement by providing written notice as specified in the relevant engagement agreement. Upon termination:

• Fees for services performed up to the date of termination remain payable
• Non-refundable deposits are not returnable
• You must return or destroy any confidential materials belonging to Leticia & Co
• We will deliver any completed work paid for in accordance with the engagement agreement

We reserve the right to suspend or terminate access to the Site at any time without notice.

14. Dispute Resolution

In the event of a dispute, the parties agree to:

• First attempt to resolve the matter through good-faith negotiation within 20 business days of written notice of the dispute
• If unresolved, submit the dispute to mediation conducted by a mediator agreed between the parties, or failing agreement, appointed by the Resolution Institute (Australia)
• If mediation fails, the dispute may be referred to the courts of Victoria

Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction.

15. Privacy

Your personal information is handled in accordance with our Privacy Policy, which forms part of these Terms. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

16. Amendments

We may update these Terms at any time by publishing the revised version on our Site. The revised Terms will be effective from the date of publication. Continued use of the Site or engagement of our services after changes are published constitutes acceptance of the updated Terms.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed, and the remaining provisions shall continue in full force and effect.

18. Waiver

Failure by Leticia & Co to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

19. Entire Agreement

These Terms, together with any signed engagement agreement and our Privacy Policy, constitute the entire agreement between you and Leticia & Co with respect to your use of the Site and engagement of our services, superseding all prior agreements, representations, and understandings.

20. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Victoria and the Commonwealth of Australia. You irrevocably submit to the exclusive jurisdiction of the courts of Victoria (and any relevant appellate courts) for the resolution of any disputes arising under or in connection with these Terms.

21. Contact Us

For any questions regarding these Terms, please contact:

• Leticia & Co Pty Ltd
• ABN: 98 675 602 150 | ACN: 675 602 150
• Victoria 3030, Australia
• ceo@leticiacopty.site